Relocation to a new place is supposed to be an exciting experience, but some companies use fraudulent practices to prey on unsuspecting customers. Though most movers are honest professionals, a handful of dishonest operators rent trucks, hire workers and defraud clients in a variety of ways, from massive scams to small ones that cause damage, loss or theft of possessions. Knowing these typical scams can help protect you from unscrupulous movers.
01
Lowball Estimate Bait-and-Switch
- One of the most common scams is the lowball estimate bait-and-switch. Some companies offer super-low estimates to draw customers in, then jack up the price on moving day. They may say the load was heavier than reported or extra charges are necessary, and you'll be faced with a higher bill. To avoid this, always obtain written, binding estimates from several companies, and don't be fooled by quotes that are too good to be true.
02
Holding Assets Ransom
- Holding assets ransom is another exploitative technique. You hired them to load your stuff in a truck and, in many cases, they suspend the unloading process while demanding more money at the drop-off. They may say the job was more complex than they thought, or that fuel costs have risen. And because they already have your stuff, you might feel obligated to pay. To help avoid this type of situation, do some research on the company, read reviews and make sure your contract includes all possible fees.
03
Hidden Fees and Fine Print Traps
- There are some movers who use hidden fees and fine print traps. They could advertise a flat fee for the move but tack on charges for packing materials, or stairs or a long carry distance, or even “administrative fees.” Always make sure you read the contract properly before you sign and request an explanation of all potential added expenses. Companies that you can trust will be honest about pricing.
04
Fake or Unlicensed Movers
- Another dodgy practice is fake or unlicensed movers. Some companies aren't licensed or insured, which means they have no legal obligation to reimburse you should your stuff get lost or damaged. Make sure you always double check a mover's USDOT number (for interstate moves) or state license (for local moves) before you hire them. You can quickly verify on the FMCSA (Federal Motor Carrier Safety Administration) site that the company is credible.
05
Damages or Stealing on Your Goods
- Finally, others don't mind doing a little damage or even stealing. Sometimes a dishonest worker will not take care of a fragile item, “misplace” boxes or steal items of value. To avoid being the victim of moving theft, best practices are to make lists of all your belongings prior to the move; pack valuables (like laptop computers, jewelry, or other small, expensive items) into a secure container; and purchase additional insurance coverage if needed.
Conclusion
Stay educated and select a legitimate mover and you won't have to face such scams and can move stress free and happy. Always do your research, read contracts carefully, and listen to your gut with the company you've chosen — if something doesn't sit right, you're better off with another provider.
Methods
Details
Lowball Estimate Bait-and-Switch
Some companies offer super-low estimates to draw customers in, then jack up the price on moving day. Always remember obtain written, binding estimates from several companies.
Holding Assets Ransom
You hired them to load your stuff in a truck and, in many cases, they suspend the unloading process while demanding more money at the drop-off.
Hidden Fees and Fine Print Traps
They could advertise a flat fee for the move but tack on charges for packing materials, or stairs or a long carry distance, or even “administrative fees.”
Fake or Unlicensed Movers
Some companies aren't licensed or insured, which means they have no legal obligation to reimburse you should your stuff get lost or damaged.
Damages or Stealing on Your Goods
Sometimes a dishonest worker will not take care of a fragile item, “misplace” boxes or steal items of value.
Conclusion
Always do your research, read contracts carefully, and listen to your gut with the company you've chosen.
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